Privacy Policy

1. Who we are

This website is operated by Blocked Drains Mandurah, a local drain clearing service operating across Mandurah and the Peel region, Western Australia. We are committed to protecting the privacy of anyone who contacts us through this website.

2. What information we collect

When you submit a quote request or enquiry form on this website, we collect the following information:

• Your name
• Phone number
• Suburb
• Service required
• Any additional details you choose to include

We do not collect payment information, and we do not use cookies for tracking or advertising purposes beyond standard analytics (see Section 6).

3. How we use your information

The information you submit is used solely to respond to your enquiry and provide you with a quote or service. Specifically:

• Your contact details and enquiry information are forwarded directly to a local drain clearing professional who will contact you regarding your request.
• We do not use your information for unsolicited marketing.
• We do not sell, rent, or share your personal information with third parties for their own commercial purposes.

4. Service providers

We use the following third party services to operate this website:

• Resend — used to securely transmit form submissions to our business email
• Google Analytics (GA4) — used to collect anonymised website usage data
• Google Tag Manager — used to manage analytics and tracking scripts

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. How we store and protect your information

Enquiry forms submitted through this website are transmitted via Resend, a secure email delivery service. Your information is not stored in a database on our servers — it is delivered directly to our business email and is handled in accordance with standard business email practices.

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.

6. Analytics

This website uses Google Analytics (GA4) and Google Tag Manager to collect anonymised data about how visitors use the site — including pages visited, time on site, and general location (city/region level). This data helps us improve the website and understand our audience.

Google Analytics uses cookies to collect this information. No personally identifiable information is collected through analytics. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

7. Your rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request that we delete your information

To exercise any of these rights, please contact us using the enquiry form on our website.

8. Links to other sites

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the website following any changes constitutes your acceptance of the updated policy.